Just about everyone who has every taken a handful of business-related calls agrees on one thing: customers generally aren’t calling to thank you for doing such a great job. More often than not, clients, patrons, and/or customers call business telephone lines with problems, concerns, or sometimes even complaints. For that reason, it becomes the job of customer service, technical support, and/or live receptionist answering services to diffuse anger and put out the fuse. And that relies on good telephone etiquette. Here are a few essentials when taking and handling calls, especially when customers aren’t exactly happy.
Don’t Interrupt Customers… Ever!
In 2012, the telecommunications industry earned approximately $2.1 trillion. One of the most imp
If you are constantly worrying about whether or not your receptionist is directing your calls properly or making the correct inquiries to the correct associates, you may want to look into getting phone answering services integrated into your personal business. Phone answering services are perfect for the business that has a heavy client traffic flow. One person can’t answer five phones at the same time, and something has got to give when there are four other disgruntled customers on the phone. With phone answering services you can have a virtual team of workers working remotely to ensure that every call is answered and each question is correctly directed to its proper source. In this way phone answering services streamline your phone traffic to increase happy customers and decrease confusion in your office. Stop getting calls for unrelated departments and organize your phone traffic with phone answering services.