Archive for November 21, 2014

Three Essential Telephone Etiquette Tips For Businesses

Written by admin. Posted in Answering services, Live phone answering service, Quality answering service

Virtual telephone answering service

Just about everyone who has every taken a handful of business-related calls agrees on one thing: customers generally aren’t calling to thank you for doing such a great job. More often than not, clients, patrons, and/or customers call business telephone lines with problems, concerns, or sometimes even complaints. For that reason, it becomes the job of customer service, technical support, and/or live receptionist answering services to diffuse anger and put out the fuse. And that relies on good telephone etiquette. Here are a few essentials when taking and handling calls, especially when customers aren’t exactly happy.

Don’t Interrupt Customers… Ever!

In 2012, the telecommunications industry earned approximately $2.1 trillion. One of the most imp