Just about everyone who has every taken a handful of business-related calls agrees on one thing: customers generally aren’t calling to thank you for doing such a great job. More often than not, clients, patrons, and/or customers call business telephone lines with problems, concerns, or sometimes even complaints. For that reason, it becomes the job of customer service, technical support, and/or live receptionist answering services to diffuse anger and put out the fuse. And that relies on good telephone etiquette. Here are a few essentials when taking and handling calls, especially when customers aren’t exactly happy.
Don’t Interrupt Customers… Ever!
In 2012, the telecommunications industry earned approximately $2.1 trillion. One of the most imp